WA MATCHA

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Damaged or incorrect items

If your order arrives damaged, incorrect or incomplete, contact us as soon as possible with your order number and photos of the item and packaging. We will review it and arrange a replacement or refund where appropriate.

Food products

Matcha is a food product. For food-safety reasons, opened products cannot be returned unless they are faulty. Please contact us before sending anything back.

Made-to-order items

Ceremonial matcha is milled to order. Once production has been confirmed with you, the order cannot be cancelled except where the product is faulty.

Refunds

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card provider.

Contact

Good Day Partners Inc. (operating as WA MATCHA), 160 South Turner St, Victoria, BC V8V 2J8, Canada. Email info@sales.wamatcha.ca · Phone 672-727-3922.